Delivery & Shipment
Q1. How much does the shipping costs?
Peninsular Msia : FREE POSTAGE
Sabah & Sarawak : RM10
Q2. What is the estimated delivery period?
Peninsular Msia : 2-4 working days
Sabah & Sarawak : 3-6 working days
**Disclaimer : Delivery of items may delay variably due to unforeseen reasons by courier service which is totally out of our control. So, just sit back & be patient.
Q3. What is the mode of delivery?
DHL Ecommerce / POS Laju ( for Malaysia Pacel)
ARAMEX international ( for international parcel )
Q4. Do we offer cash on delivery (COD)?
No. We only deliver via postage.
Q5. How to track the status of parcel?
**Disclaimer : We usually dispatch the tracking numbers upon packing done. So please expect the tracking numbers will only be activated within 24 hours.
Sizing & Measurement
Q1. How to get the best fit sizing / measurement?
For further guideline, kindly refer to our ‘Size Measurement Guide’ …
Q2. Do we provide size exchange?
We do provide size exchange. However, customer has to send back within 5 days, postage fee is excluded with postage charge of : West Malaysia RM10 / East Malaysia RM15 , jewellery item(s) MUST BE in original unworn condition with no signs of wear or damage or this return will not be approved .
(kindly reach out to us at (Whatsapp 01121111688 [ CLICK HERE ] )
The entire process will takes up to 5 to 10 days ( excluding delivery process time )
** one order entitled for one time exchange only
** Strictly NO SIZE EXCHANGE for [CLEARANCE SALE] items.
**International orders are not allowed for size exchange.
**Should the returned item not meet the above return guidelines, we will reserve the right to deny a return request and have the item(s) returned to customers with shipping charges to be borne by the customer.
Q3. Any alternative ways to solve the wrong sizing issue?
You may resize it in any silver retail store.
Material & Design
Q1. What is the material of our products?
All our jewelries are made of 100% authentic sterling 925silver.
Q2. What are the stones made of?
Premium cubic zirconia stones.
Q3. Do our products tarnish / rust over time ?
No. 100% authentic 925silver do not tarnish/rust over time. It is water resistant, rust free, hypo-allergenic.
** For further information, kindly refer to our ‘Material Guide’
Q1. Do we have a physical store?
No. We do not have a physical store at the moment.
Q2. Do our products suitable for engagement rings / wedding rings?
Yes. With premium quality & design, our products are definitely decent to be used as engagement rings / wedding rings.
**Disclaimer : It anyways depends on individual’s budget & material preference.
Q3. I still have inquiry!
Contact us at (CLICK HERE) +601121111688 to clear your doubts. Our pleasure to help!
Q4. Do we provide refund?
Strictly no refund once goods sold.
Q5. Do we provide design / colour exchange ?
- Strictly NO design / colour exchange once goods sold.
Q6. Can I get an item replaced ?
- Replacement on items within warranty are applicable if :
1. Your item is damaged / broken
2. You have received the wrong item
** Disclaimer : The Matches Store's warranty ONLY covers 7 days from date of parcel delivered.
This warranty DOES NOT cover damage caused by wear and tear.
Damage caused after the 7th day is considered as normal wear and tear.